FAQ
1. How do I download your products?
Please be aware that we are currently in transition with regard to our distribution channels. As a result, the way you access your products varies depending on the product.
In order to access your purchase, please follow these steps:
A. For donation-based products
Applicable to:
TREMOLO STRINGS
BIONIC PLUCKS AND MALLETS LITE
1) simply click on the download link in your order confirmation email or
2) access your downloads here
B. Native Access distribution
Applicable products:
INDUSTRY
1) Download Native Access App
2) Enter your license key into the Native Access Desktop app
3) Native Access will download and install your product for you
C. All our other products are delivered via Pulse Downloader using the license code(s) provided in your order confirmation email:
1) Download Pulse Downloader
2) Enter your license key(s) into the Pulse Downloader app
3) Download and install your product(s)
2. How do I access all the snapshots/patches?
- Open [Product name].nki in Kontakt.
- Click on the wrench symbol at the top left
- Click on Instrument Options
- Select Snapshot
- Where it says “Snapshot Saving Location”, click on Show. This will open up a window with the snapshot location on your computer.
- Drag the contents of the ../Snapshots/[Product name]/ folder in the installation package to the folder on your drive.
- Close [Product name] and reopen it again. All the snapshots will now be visible in the dropdown menu next to the Riot Audio logo
3. Why doesn’t your library work in Kontakt Player?
- Please note that all our libraries* require a full version of Kontakt, 5.8 or above.
4. Your library only shows up in DEMO mode. How do I activate it?
- Please note that all our libraries* require a full version of Kontakt, 5.8 or above. In Kontakt Player/Komplete Elements it will only show up in DEMO mode.
*except products delivered via Native Access: Industry
Contact Us
Please use the form below to get in touch with us for any further questions. If you have any issues with a download or installing a product, please enter “Support” in the subject line.
